In this digital age, most people will look at reviews of a hotel or guesthouse where they want to stay before they make a booking. This means that accommodation that has poor reviews or ratings is likely to get few or no guests at all. While ensuring good reviews sounds like something so simple, several hotels and guest houses struggle with maintaining the ratings that will set them apart from others. Experts who have been in the hospitality industry for long have the following suggestions:
Train Staff on Customer Care
The top reason why customers are likely to give hotels and guest houses bad reviews is when they feel they were created poorly. A mistake that these establishments make is to hire a trained office front desk manager who knows about customer care, but other members of staff are ignored in the training process. The result is a disaster where only one person is trying to manage the crisis caused by clueless members of staff.
Focus on Giving the Best
When running guest houses and hotels, everything that you give should be top-notch quality. Many hotels these days are trying out unique decor ideas that they hope will translate to more customers. To get good reviews, these facilities should also give good dining options and go to great lengths to make sure that customers are satisfied.
Invest in Amenities
Before customers book into a hotel or guest house, they check the amenities that the facility has. It is amenities like free and stable internet access, parking, comfortable bedding, and beautiful interior decor that catch the attention of guests. Once they know that they will get these amenities, they will give positive reviews if the establishment tops things up by ensuring the services are smooth.
If you are a hotel and guest house owner, you should always take negative feedback and try to find ways in which you can bring in changes.